Refund Policy | Ceiling Fan Transition

Last updated: October 2026

This Refund Policy explains how Ceiling Fan Transition handles refund requests. It is part of our Terms of Service and is shown at checkout. Every purchase here is a one-time payment for a number of videos (one, three or five); there are no subscriptions and nothing renews.

Failed runs

If a video run fails on our side, the video goes back on your balance automatically. You do not need to ask for it.

When a refund may be considered

We consider refunds or balance adjustments for:

• A duplicate charge or a clear payment error
• A charge you did not authorize
• A major technical problem on our side that prevented you from using the videos you bought

When a refund is unlikely

Refunds are generally not available for subjective dissatisfaction with a generated result, mistakes in the photos you uploaded, videos that have already been made, or a change of mind after use. A run stopped by our acceptable use rules is stopped before it uses a video.

How to request

Contact support@ceilingfantransition.com from the email address used at purchase, with your order details and a description of the problem. We reply within 3 business days.

Processing

If a refund is approved, it is returned to the original payment method through the provider that processed the purchase, as shown on your receipt. Depending on your bank or card issuer, it may take 5–10 business days to appear on your statement.